Julies Swim School
Terms and Conditions 2025
Terms and Conditions 2025
All customers are expected to abide by the terms and conditions below. In the unlikely event of failing to do so, a customer may be requested not to continue lessons with the swim school. A refund will not be eligible in these circumstances.
Swimming Teachers are only responsible for pupils during swimming lessons, and parents and guardians are responsible at all other times. The swimming lesson begins when the Swimming Teacher accepts charge of the pupil and ends when the lesson finishes.
Parents must remain on the premises whilst the pupil is in their lesson. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency.
Parents/guardians must never distract the teacher during a lesson and should direct all communication through email. Parents/guardians attempting to speak with a teacher during the period that the lesson is in progress may be dangerous as it will distract the teacher from supervising the pupils during their lesson.
Any child's medical conditions must be disclosed on the enrolment form before lessons commence.
All information received will be treated in confidence and with sensitivity.
Parents/guardians should aim to arrive no more than 10 minutes before the lesson; if you have more than one child attending lessons on the same day, please make sure your child sits quietly to ensure they do not interfere with the lessons that may be in progress or touch the equipment.
Please do not enter the poolside any sooner than 2 minutes before your child’s lesson.
Changing Room Policy
BLUE SHOE COVERS must be worn before entering the changing areas/poolside.
No pushchairs/prams are allowed in the changing room or pool area.
No Food or Drinks.
Viewing
We ask that all spectators remain in the seating area to prevent any unnecessary distractions for the teachers, and we make every effort to ensure that all footwear is clean and covered with blue foot protectors.
It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children cannot fully concentrate.
One parent/carer per Child.
No photography or filming is permitted on the poolside under any circumstances.
No food or drinks are allowed on the poolside.
What should I do if my child is ill?
If your child has a chest, ear, or eye infection, you shouldn’t attend swimming lessons until it clears.
Please don’t bring your child to the pool during or after suffering from diarrhoea/sickness for at least 72 hours.
Swimming is unlikely to worsen a mild cold and will not increase the likelihood of an ear infection unless your child has a perforated eardrum.
Please do not bring your child to a swimming class with anything that could be infectious, such as chickenpox, which is considered infectious until all the blisters have dried up. It’s worth remembering that children are often exhausted after an illness and need time to recuperate before returning to their swimming lessons.
Pool Closure and Cancelled Swimming Lessons
In the event of a closure, we will try to contact our customers as soon as possible.
All parents/guardians are encouraged to provide us with mobile telephone numbers for quick communication.
In the unusual event of a pool closure, a credit note will be given instead of future payment for the following term.
Refund Policy
If you cannot attend a lesson due to sickness, holidays, or you’ve changed your mind, we regret that we cannot refund you, as your payment secures your place for the entire month.
One month's notice is required.
No refund will be given if vomit or faeces are discovered in the pool, forcing a pool closure.
We reserve the right to change lesson times and, in some circumstances, to cancel a class. Only if an alternative class is not provided will a refund be issued.
The swim school does not offer free trial sessions.
Our Liability
The swim school and facility provider will not be liable for any loss, damage or injury suffered on the pool premises except in the case of death or personal injury arising because of negligence, lack of due diligence, breach of duty or any other circumstances where liability cannot be excluded by law.
Child protection and welfare
If any allegations are disclosed to our staff members, we are obligated to report these to the relevant authorities.
If we have grounds to suspect child protection issues, we must seek further advice.
Swim Teachers and Staff
All swimming teachers hold an STA or Swim England swim teaching certificate.
STA pool safety Award for swim teachers or NPLQ National Pool Lifeguard Qualification
DBS Full disclosure Barring Service Check.
Safeguarding Award
Public liability Insurance
Behavioural Policy
Children sometimes try to test their boundaries. Misbehaviour in and around a swimming pool environment can be disruptive and dangerous to other swimmers. Teachers continually strive for excellence in managing their classes and children’s behaviour; below is an outline of the process that will happen if a child does not adhere to the instructions given. • On the first instance of bad behaviour, the teacher will correct the behaviour. • On the second instance of bad behaviour, like the first, the teacher will reprimand more firmly. • If there is a third instance, the child may be asked to sit out of the class for up to 2 minutes. • If there is a fourth instance, the teacher will speak to the parents to ensure a plan is implemented for the child’s continued attendance. If a negative behaviour is deemed dangerous or wilful enough, the teacher can advance the stage necessary to ensure the safety of all pupils.
These measures are intended to ensure all pupils in a class receive the high level of tuition they expect and are not a method of punishment.
Enrolment/Renewing Swimming Lessons
By signing the swimming booking form/enrollment, you agree to enrol your child in swimming lessons with Julie’s swim school according to these terms and conditions.
Please note that if monthly payments are not received before the 1st, we can no longer reserve your place on the next course, and if another customer books the space, your space will be lost.
Privacy Statement
Data that we collect includes but is not limited to information you consent to completing the enrolment form.
We will only collect and use this Data with your consent by signing the terms and conditions of business.
All personal data is stored securely in line with GDPR rules and regulations. Your data will not be disclosed to third parties in line with GDPR.
The data we hold helps us understand your needs so we can provide you with better service.